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Return Policy

Last updated: April 15, 2026

Storefront purchases — 30-day returns

All sellers on listmyslabs honor a 30-day return policy on graded cards sold through their storefront. Returns are accepted for any reason within 30 days of delivery.

Return process

  1. Contact the seller within 30 days of delivery. The seller's email is on your Stripe payment receipt.
  2. The seller will confirm the return and provide their shipping address.
  3. Ship the card back in its original graded case, in the same condition as received. Use a trackable, padded shipping method — we recommend USPS Priority with $100+ insurance for cards valued under $500, and registered/insured FedEx or UPS for higher-value cards.
  4. Once the seller receives and inspects the card, they'll issue a refund to your original payment method via Stripe (typically 5–10 business days to post to your account).

Who pays return shipping?

  • Buyer paysif the return is due to change of mind or buyer's error (ordered wrong card, etc).
  • Seller pays(by providing a prepaid label or refunding shipping) if the card was misrepresented in the listing, arrived damaged, has an altered cert, or doesn't match the grade shown.

Condition requirements

The card must be returned in the exact condition it was sold. For graded cards this means:

  • Still in the original graded case from PSA / CGC / TAG (or another major grader)
  • Case not cracked, tampered with, or resealed
  • All certification labels and serial numbers intact
  • All original packaging and inserts from the seller included

Cards removed from their case or with visible case damage may be refused or issued a partial refund at the seller's discretion.

Non-returnable items

  • Cards that have been removed from their graded case
  • Cards where the certification label has been tampered with
  • Items that are not the card originally shipped (wrong card returned)

Damaged or missing shipments

If the card arrives damaged or the shipment is lost in transit, contact the seller immediately (within 48 hours of delivery or expected delivery). Keep all packaging and take photos. The seller will file an insurance claim and issue a replacement or full refund.

Need help?

If a seller isn't responding or you can't resolve a return, email support@listmyslabs.com with your order ID. We mediate disputes between buyers and sellers and respond within 1 business day.